Privacy Policy

1. Scope

Mythical Pizza respects your privacy. This policy explains how Mythical Pizza, located at 1855 Valley Road, Suite 200, Berkeley Springs, West Virginia 25411, handles information connected with this website, customer questions, community requests, and other direct communications.

It does not govern information independently collected by a third-party service you choose to use. When you follow an external link or place an order with another platform, review that service’s policy before submitting information.

2. Information we collect

Information you provide

We may receive your name, email address, telephone number, mailing address, organization or employer information, message content, attachments, requested event details, and any other information you choose to provide when you contact us or submit a fundraising, donation, catering, career, franchise, or other request.

Ordering and payment information

Online ordering, delivery, catering, rewards, and gift card transactions are handled by third-party providers. Mythical Pizza does not collect complete payment-card details through this website. A provider may share order details, contact information, fulfillment information, and transaction status with us as needed to prepare an order, provide support, prevent fraud, and maintain business records.

Information collected automatically

Our hosting and technical providers may process internet protocol address, browser and device type, operating system, referring page, pages visited, timestamps, approximate location derived from an IP address, error logs, and similar technical information needed to deliver, secure, and improve the website.

3. How we use information

We may use information to:

• Provide, operate, secure, troubleshoot, and improve the website.
• Prepare and fulfill orders and provide customer support.
• Respond to catering, fundraising, donation, career, franchise, and general inquiries.
• Administer rewards, gift cards, promotions, and communications you request.
• Understand site performance and prevent fraud, abuse, or security incidents.
• Maintain records and comply with legal, tax, accounting, or regulatory obligations.
• Protect the rights, safety, and property of customers, crew members, Mythical Pizza, and others.

Where applicable, we rely on your request or consent, our need to perform a transaction, our legitimate business interests, or compliance with law.

4. How we share information

We may share information only as reasonably necessary with:

• Service providers that support hosting, security, communications, analytics, order processing, delivery, catering, rewards, gift cards, reviews, forms, and business operations.
• Toast, DoorDash, ezCater, Google Maps, social media services, merchandise providers, and other services you intentionally open or use.
• Professional advisers, insurers, auditors, and financial institutions under appropriate confidentiality obligations.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security.
• A buyer, successor, or adviser involved in a proposed or completed merger, sale, financing, reorganization, or transfer of business assets.

Mythical Pizza does not receive payment for selling personal information. We do not disclose personal information for unrelated third-party direct marketing.

5. Cookies, embedded content, and third-party services

The website or its hosting provider may use essential local storage, cookies, or similar technologies to deliver features, remember preferences, measure performance, and protect the site. The embedded Google map and external services may set their own cookies or receive technical information when they load.

You can adjust browser settings to limit cookies. Blocking essential technologies may affect site functionality. Browser “Do Not Track” signals are not interpreted consistently across the industry, so this website may not respond to them.

External services are governed by their own terms and privacy policies. Mythical Pizza does not control how those providers collect or use information.

6. Your choices and privacy rights

You may decline to provide optional information, but we may not be able to complete a request without information needed to respond or fulfill it. You can unsubscribe from promotional email using the link in a message or contact us directly. Transactional messages may still be sent when necessary.

Depending on where you live and subject to legal exceptions, you may have rights to request access, correction, deletion, restriction, objection, portability, or information about certain disclosures. To make a request, contact us using the details below. We may need to verify your identity before responding. Authorized agents may be required to show authority to act for you.

We will not discriminate against you for exercising a privacy right provided by applicable law.

7. Retention and security

We retain information only as long as reasonably needed for the purposes described here, including customer service, transaction records, legal obligations, dispute resolution, fraud prevention, and enforcement of agreements. Retention periods vary by record type and provider.

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed completely secure. If a qualifying breach occurs, Mythical Pizza will provide notices required by applicable law.

8. Children’s privacy

This website is intended for a general audience and is not directed to children under 13. Mythical Pizza does not knowingly collect personal information online from children under 13. If you believe a child has provided personal information, contact us so we can review and, when appropriate, delete it.

9. Changes to this policy

We may update this policy as our website, services, providers, or legal obligations change. The date at the top shows the latest revision. Material changes may also be highlighted on the website when appropriate.

10. Contact us

Questions, accessibility requests, or privacy requests may be sent to:

Mythical Pizza
1855 Valley Road, Suite 200
Berkeley Springs, WV 25411
mythicalcrew@mythicalpizza.com
304-402-6984